Terms of service

These Terms and Conditions form the Subscription Agreement between Liddle Code Group Pty Ltd (ACN 698 114 153) trading as Gurl Code (Gurl Code, we, us or our) and the Subscriber (you or your).

Please read these Terms carefully before placing an order. By placing an order, you agree to be bound by these Terms.

Last updated: 12 October 2026

Effective from: 10 August 2026

1. ABOUT US AND THESE TERMS

1.1 About these Terms. These Terms govern your subscription to the Gurl Code monthly self-care box service (the Service) and any purchase of goods or services from us via the website at gurlcode.com.au (Website).

1.2 Contacting us. You can contact us by email at admin@gurlcode.com.au or via the contact details published on the Website.

1.3 Entire agreement. These Terms, our Privacy Policy and any order confirmation we send you together form the agreement between you and us (Agreement). No other terms apply unless we agree in writing.

1.4 Changes to Terms. We may amend these Terms from time to time. The version in force is the one published on the Website at the time you place an order. We will give you at least 30 days' written notice (by email) of any material change before it applies to your existing subscription.

2. ELIGIBILITY AND THE SUBSCRIBER DAUGHTER

2.1 Eligibility. To subscribe you must be at least 18 years of age, have legal capacity to enter into a contract, reside in Australia, and be the parent or legal guardian (Parent or Guardian) of a girl within the Permitted Age Range (the Subscriber Daughter).

2.2 Permitted Age Range. Permitted Age Range means the age range stated for the Subscriber Daughter from time to time on the Website, currently 9 to 18 years. Eligibility under clause 2.1 is tested at the time of sign-up only.

2.3 Subscriber Daughter. You acknowledge that the Service is curated for the Subscriber Daughter and that some products in the box (including period underwear and pads) are intended for use by a minor. By subscribing, you confirm that you have the right to consent to the collection and use of the Subscriber Daughter's personal information and the supply of the box for her use.

2.4 No contract with minor. We do not contract directly with the Subscriber Daughter. The Subscriber Daughter is not a party to this Agreement. The Subscriber is solely responsible for the receipt, opening and supply of the box to the Subscriber Daughter.

2.5 Ageing out. If the Subscriber Daughter reaches the age of 19 during a subscription, the Subscriber may continue the subscription on the same terms. The Permitted Age Range is tested only at the time of sign-up.

2.6 Gift subscriptions. You may purchase a subscription as a gift for the Subscriber Daughter of another household, provided you warrant that the Subscriber Daughter’s parent or legal guardian has consented to (a) the subscription, and (b) the collection and use of the Subscriber Daughter’s personal information for the purposes described in the Privacy Policy. You must provide the parent or legal guardian with a copy of these Terms and the Privacy Policy at the time of gifting. The recipient parent or legal guardian will be treated as the Subscriber for the purposes of this Agreement from the time the subscription is activated.

3. THE BOX AND THE PRODUCTS

3.1 Box contents. Each Gurl Code box (Box) contains a curated selection of self-care and menstrual care products. The current product list and box contents are described on the Website and may change from time to time to maintain product availability and quality. The Box may contain three categories of items: (a) branded retail products supplied in their original retail packaging (Retail Products); (b) Handcrafted Items as defined in clause 4; and (c) Personalised Items.

3.2 Personalised items. Where you purchase a personalised tumbler from us (offered as a separate product, where available), it is personalised with the Subscriber Daughter’s first name.

We use the first name provided by you at sign-up for the personalised tumbler. Once production has commenced, the personalised tumbler cannot be changed or cancelled (see clause 10).

3.3 TGA Class I medical device. The Box may contain TOM Organic pads, which are classified as a Class I medical device under the Therapeutic Goods Act 1989 (Cth) and the Therapeutic Goods (Medical Devices) Regulations 2002 (Cth). We supply these products in their original retail packaging and do not repackage, modify or relabel them. Gurl Code is not the sponsor or manufacturer of those devices for the purposes of the Therapeutic Goods Act 1989 (Cth). The product information, instructions for use and warnings on the original retail pack apply.

3.4 Not medical advice. We do not provide medical advice. The period protection preferences and dietary information that you provide at sign-up are used only to assist us in curating an appropriate product mix and do not constitute, and should not be relied on as, medical, gynaecological, dietary or diagnostic advice. If the Subscriber Daughter experiences pain, irregular bleeding, irritation, an allergic reaction, or any other health concern, you should seek advice from a qualified healthcare practitioner and, in an emergency, contact emergency services on 000.

3.5 Manufacturer warranties. Subject to clause 14 (Australian Consumer Law), Gurl Code is not the manufacturer of Retail Products included in the Box. Manufacturer warranties (including those provided by Love Luna and TOM Organic) apply to each Retail Product in accordance with the manufacturer's standard terms. Gurl Code is the manufacturer of Handcrafted Items (see clause 4).

4. HANDCRAFTED AND MODIFIED ITEMS

4.1 What Handcrafted Items are. The Box may contain items that Gurl Code (or a maker engaged by Gurl Code) has handcrafted, assembled, modified, decorated or personalised (Handcrafted Items). As at the date of these Terms, Handcrafted Items include a personalised drinking tumbler made by applying decorative vinyl decals (cut and printed in-house using a Cricut machine) to a borosilicate glass tumbler and sealing the decals with a commercially available dishwasher-safe acrylic sealant. Other Handcrafted Items may be added from time to time.

4.2 Manufacturer status. For Handcrafted Items, Gurl Code is the “manufacturer” for the purposes of the Australian Consumer Law (ACL). The consumer guarantees in sections 54 to 59 of the ACL apply directly to us.

4.3 Intended use. Handcrafted Items are decorative and keepsake items. They are not intended to be used as primary drinking vessels for hot liquids, as cookware, or for any commercial, industrial or therapeutic purpose. We recommend that:

(a) tumblers are hand-washed in warm (not hot) water and not submerged or left to soak;

(b) tumblers are not placed in the microwave, oven, freezer, or in a dishwasher above 60 degrees Celsius;

(c) tumblers and other glass Handcrafted Items are intended for use by the Subscriber Daughter under parental supervision appropriate to her age, and are not suitable for children under the age of 9; and

(d) decals are not deliberately scratched, peeled or chewed.

A printed care card is included with each Handcrafted Item. The care card forms part of the manufacturer’s instructions for use. Failure to follow the care card may affect your remedies for any failure to meet a consumer guarantee.

4.4 Glass breakage. Glass items can break or chip if dropped, knocked, or exposed to sudden temperature changes (thermal shock). You should:

(a) inspect the item on arrival and contact us immediately if it has cracks, chips or sharp edges;

(b) not use the item if it shows any sign of damage; and

(c) dispose of broken glass safely.

If a glass Handcrafted Item arrives damaged, we will refund or replace it free of charge under clause 14 (Australian Consumer Law) and clause 11 (Delivery).

4.5 Materials and food contact. You acknowledge that:

(a) the sealant used on the tumbler is the manufacturer’s “dishwasher-safe” product; and

(b) the decals and sealant are positioned away from the drinking rim of the tumbler so that ordinary use does not result in direct mouth contact with the decal surface.

If you have any concerns about the materials used, please contact us before first use and we will provide further information about the materials.

4.6 No exclusion of consumer guarantees. Clause 4 does not exclude, restrict or modify any consumer guarantee, statutory warranty, or right under the ACL or any other applicable law. If a Handcrafted Item fails to meet a consumer guarantee (including the guarantees that goods will be of acceptable quality and reasonably fit for any disclosed purpose), the remedies in clause 14 apply.

5. ALLERGENS AND DIETARY REQUIREMENTS

5.1 Dietary Information. At sign-up and through our personalisation form, you may provide dietary information about the Subscriber Daughter, including any allergies, intolerances or special dietary requirements (Dietary Information).

5.2 Use of Dietary Information. We use Dietary Information to assist us in selecting food and treat items for inclusion in the Box. We do not test, formulate or manufacture food items. The food and treat items in the Box are Retail Products supplied by third party manufacturers in their original retail packaging, and the ingredient list, allergen statement, and “may contain” warnings printed on the original retail packaging by the manufacturer are the authoritative statement of the contents of that product.

5.3 Your obligations. You acknowledge and agree that:

(a) you must keep your Dietary Information current and update it through your account or by contacting us if the Subscriber Daughter’s dietary needs change;

(b) the Subscriber, as the responsible adult, is responsible for inspecting the ingredient list, allergen statement and packaging warnings on each food or treat item before that item is consumed by the Subscriber Daughter;

(c) manufacturers may change formulations, ingredients or production-line allergen profiles without prior notice to us, and where such a change occurs your remedies (if any) are against the manufacturer of that item, except where the change is something Gurl Code knew or ought reasonably to have known about at the time of supply; and

(d) where a food or treat item in a Box is unsuitable for the Subscriber Daughter, you should withhold or remove that item from the Box and contact us for a substitute or partial credit.

5.4 Adverse reactions. If a Subscriber Daughter experiences a suspected allergic reaction or other adverse health response after consuming or using a product in the Box, you should seek medical attention immediately. Please then contact us at admin@gurlcode.com.au so we can investigate, notify the relevant manufacturer (where appropriate), and offer a suitable remedy.

5.5 No exclusion of consumer guarantees. Clause 5 does not exclude, restrict or modify any consumer guarantee, statutory warranty, or right under the ACL or any other applicable law. The guarantees that food and other consumable goods will be of acceptable quality and reasonably fit for any disclosed purpose continue to apply.

6. SUBSCRIPTION TIERS, PRICE AND PAYMENT

6.1 Subscription Tiers. Gurl Code offers the following subscription tiers (Subscription Tiers):

(a) Monthly Rolling - billed monthly in advance, continues until cancelled.

(b) Every 2 Months - billed every 2 months in advance, continues until cancelled.

(c) Launch Member - a promotional Monthly Rolling tier offered to a limited number of subscribers at an introductory price for a defined introductory period, after which the subscription continues at the then-current Standard price (see clause 6.5);

(d) Additional Daughter - a discounted Monthly Rolling tier available to existing Subscribers for a second Subscriber Daughter in the same household; and

(e) any other subscription tier, including promotional or limited-time tiers, that we offer from time to time on the Website.

6.2 Price. All prices are in Australian dollars (AUD) and, where applicable, include Goods and Services Tax (GST). Delivery fees (if any) are shown at checkout.

6.3 Payment authority. You authorise us (and our payment processor) to charge the payment method you provide for all amounts owing under your subscription. Payments are scheduled around our monthly shipping cadence. For Monthly Rolling subscriptions, the Renewal Date is the billing date for the next month’s Box and is set by reference to the Cut-off Date in clause 11.1. For Every 2 Months subscriptions, the Renewal Date is the billing date for the next Box and falls every second month on the same basis. Cut-off Date means the cut-off date for inclusion in a given month’s shipping run as defined in clause 11.1.

6.4 Failed payments. If a scheduled payment fails, we (through our payment processor) will retry up to three (3) times over the following 7 days. We will notify you by email of each failed attempt and of any consequent suspension. If payment continues to fail after the third attempt, we may suspend or cancel your subscription. You remain liable for any unpaid amounts for Boxes already produced or dispatched.

6.5 Introductory or promotional pricing. Where you subscribe at an introductory or promotional price (such as the Launch Member rate), the introductory price will apply for the introductory period stated on the Website at sign-up and confirmed in your order confirmation. At the end of the introductory period, the subscription will automatically continue at the then-current Standard price. The introductory period and the post-introductory price will be disclosed to you at sign-up and in your order confirmation, and the notice requirement in clause 7.3 does not apply to that scheduled change. If you do not wish to continue at the Standard price, you may cancel under clause 9 before the introductory period ends.

7. AUTO-RENEWAL AND PRE-RENEWAL NOTIFICATIONS

7.1 Automatic renewal. Subscriptions are continuous and renew automatically at the end of each subscription period until cancelled in accordance with clause 9. This means:

(a) a Monthly Rolling subscription will renew each month; and

(b) an Every 2 Months subscription will renew every 2 months,

unless and until cancelled.

7.2 Pre-renewal notification. For Monthly Rolling and Every 2 Months subscriptions, we will provide an order confirmation at commencement, a renewal reminder by email at least 3 Business Days before each Renewal Date, and additional notice as required by clause 7.3 before any price change.

7.3 Price changes on renewal. We may change the price of a subscription on renewal. We will provide at least 30 days' written notice (by email) of any price change before it applies to your subscription. If you do not wish to continue at the new price you may cancel under clause 9 before the change takes effect.

8. PAUSE, SKIP AND COOLING-OFF

8.1 Pause and skip. You may pause your subscription for up to three (3) consecutive months once in any 12-month period, and may skip up to two (2) shipments in any 12-month period. Pause and skip requests must be made through your account at least 7 days before the next Renewal Date. You may unpause at any time by reactivating your subscription in your account.

8.2 Cooling-off period. We offer a 14-day cooling-off period running from the date you receive your first Box (or, where the first Box has not yet been produced, from the date of initial sign-up). During this period you may cancel your subscription for any reason by emailing us at admin@gurlcode.com.au. We will refund all amounts paid in connection with the subscription, save that:

(a) if production of the personalised tumbler has already commenced before you cancel, we may deduct the cost of that tumbler (disclosed at sign-up and in your order confirmation) from your refund, because the tumbler cannot be resold; and

(b) if the first Box has been dispatched and received before you cancel, the return/refund provisions in clause 11 will apply to that first Box (in addition to the cooling-off right in this clause 8.2).

The cooling-off right in this clause 8.2 is a contractual right granted by us. It is in addition to (and does not affect) your statutory rights under the ACL.

9. CANCELLATION

9.1 How to cancel. You can cancel your subscription at any time by logging into your account or emailing admin@gurlcode.com.au. Cancellation is free, no reason is required, and we will confirm cancellation by email within two business days.

9.2 Effect of cancellation. Cancellation takes effect at the end of the current paid period. You will receive any Box that has already been paid for.

9.3 Cancellation by us. We may cancel or suspend your subscription on written notice if you breach a material term of this Agreement and do not remedy the breach within 14 days, or immediately if you engage in fraudulent or abusive conduct.

10. PERSONALISED ITEMS

10.1 Personalised Items. Any personalised tumbler you purchase from us is personalised with the Subscriber Daughter’s first name (Personalised Item). The tumbler is also a Handcrafted Item under clause 4. Once production of a Personalised Item has commenced, we cannot cancel, change or resell that item.

10.2 Changes to personalisation. You may change the personalisation name by logging into your account at least 14 days before the next Renewal Date. Changes received less than 14 days before the next Renewal Date will apply from the following month.

10.3 Refunds on Personalised Items. Subject to clause 14 (Australian Consumer Law), Personalised Items are not eligible for change of mind refunds because they cannot be resold. If a Personalised Item is faulty, materially differs from its description, or fails any other consumer guarantee under the ACL, you remain entitled to the full statutory remedies in clause 14 - including, where applicable, a refund. This clause does not limit, exclude or modify your rights under the ACL.

10.4 No change of mind on dispatched Boxes. Other than the cooling-off period in clause 8.2 and rights you have under the Australian Consumer Law in clause 14, we do not offer refunds for change of mind on Boxes that have been dispatched.

10.5 Retail products. Items bought from the Website outside a subscription (including Love Luna underwear and swimwear) are covered by our Return and refund policy published on the Website, which applies in addition to clause 14.

11. DELIVERY

11.1 Dispatch and delivery. Boxes are dispatched in a single monthly run at the start of each calendar month and delivered to Australian residential addresses only. To be included in a given month’s run, your order or renewal must be placed and paid for on or before the Cut-off Date (the 25th day of the previous calendar month). Orders or renewals placed after the Cut-off Date will ship in the following month’s run. Estimated delivery times after dispatch are published on the Website and are estimates only.

11.2 Delivery address. You are responsible for ensuring that the delivery address in your account is accurate. We are not responsible for non-delivery caused by inaccurate address details. If a Box is returned to us as undeliverable, we may charge a reasonable re-delivery fee.

11.3 Unclaimed or undeliverable Boxes. If a Box is returned to us as undeliverable and you do not provide a corrected delivery address within 30 days, we may at our discretion (a) destroy or donate the Box and refund the cost of the Box less the cost of any Personalised Items included and shipping, or (b) hold the Box for collection at your cost. We are not required to re-dispatch perishable items.

11.4 Risk of loss. Risk of loss or damage to a Box passes to you on delivery to the address nominated in your account. If you have selected, or our courier offers, an authority to leave option, you accept the risk of loss or damage from the point the courier leaves the Box at the nominated address. You can update your delivery preferences in your account.

11.5 Lost in transit. If a Box does not arrive within 21 calendar days of the dispatch confirmation email, please contact us and we will investigate. If the Box has been lost in transit, we will at our election replace the Box or refund the amount paid for that Box.

12. ACCEPTABLE USE AND ACCOUNT

12.1 Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

12.2 Acceptable use. You must not use the Website or the Service to:

(a) breach any law or third party right;

(b) submit information that is false, misleading or relates to a person you are not authorised to subscribe on behalf of;

(c) resell any product received in a Box for commercial gain; or

(d) interfere with the security or operation of the Website.

13. INTELLECTUAL PROPERTY

13.1 Our IP. All intellectual property rights in the Website, including the Gurl Code name, logos, photographs and content, are owned by us or our licensors. You are granted a non-exclusive, non-transferable licence to access and use the Website for the purpose of subscribing to the Service.

13.2 Restrictions. You must not copy, reproduce, modify or distribute any of our content without our prior written consent, except as permitted by law.

13.3 User-generated content. If you send us a photograph, video, testimonial or review (including by tagging or messaging us on social media), you grant us a worldwide, royalty-free, non-exclusive licence to use that content in our marketing materials, on the Website, in advertising and in our communications, with attribution to your first name or social handle. You may withdraw this licence prospectively by emailing us, except in respect of materials already produced or distributed before the withdrawal.

14. AUSTRALIAN CONSUMER LAW AND CONSUMER GUARANTEES

14.1 Statutory guarantees. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) in Schedule 2 to the Competition and Consumer Act 2010 (Cth). These guarantees include that the goods are of acceptable quality, fit for purpose, match their description, and are supplied with due care and skill.

14.2 Major failure. For a major failure with a product or the Service, you are entitled to:

(a) cancel the relevant subscription and receive a refund for any unused portion;

(b) a refund or replacement for the affected product; and

(c) compensation for any other reasonably foreseeable loss or damage.

14.3 Other failure. For a failure that is not a major failure, you are entitled to have the product replaced or repaired (or, if that is not reasonable, refunded) within a reasonable time.

14.4 No limitation of statutory rights. Nothing in these Terms is intended to limit, restrict or modify any rights you have under the ACL or other applicable consumer protection laws. If any provision of these Terms is inconsistent with those rights, the inconsistent provision will be read down to the extent necessary to avoid the inconsistency.

14.5 How to make a claim. To make a warranty or consumer guarantee claim, please email admin@gurlcode.com.au with your order number, a description of the issue, and (where possible) photographs.

15. LIMITATION OF LIABILITY

15.1 Limitation. To the maximum extent permitted by law and subject to clauses 4.6, 5.5 and 14, our liability to you under or in connection with this Agreement is limited (at our election) to:

(a) the resupply of the relevant Box or service;

(b) replacement of the relevant product; or

(c) the cost of resupply, replacement or refund of the amount paid for the relevant Box.

15.2 Indirect loss. To the maximum extent permitted by law, neither party is liable to the other for indirect, special or consequential loss, loss of profits, loss of revenue, loss of goodwill, or loss of data, arising under or in connection with this Agreement.

15.3 Carve-out. Nothing in this clause 15 limits any rights you have under the ACL or excludes liability that cannot be excluded by law, including liability under Part 3-5 of the ACL (defective goods) in respect of Handcrafted Items.

16. PRIVACY

16.1 Privacy Policy. Our collection, use and disclosure of personal information is described in our Privacy Policy, available at gurlcode.com.au/privacy. By subscribing, you agree to the collection, use and disclosure of personal information in accordance with the Privacy Policy and these Terms.

16.2 Consent on behalf of Subscriber Daughter. You acknowledge that the personalisation and product-selection features of the Service require us to collect personal information about the Subscriber Daughter, including health information (the period protection preferences you select for inclusion in her Box, and any dietary information you provide about her). By submitting that information, you expressly consent on her behalf to the collection, use and disclosure of that information for the purposes set out in the Privacy Policy.

17. NOTICES

17.1 How to give notice. Any notice under this Agreement must be given by email - to you at the email address in your account, and to us at admin@gurlcode.com.au.

17.2 When received. Notices given by email are taken to be received on the day they are sent, unless the sender has received an automated bounceback indicating non-delivery. Notices sent outside business hours (9am to 5pm Brisbane time on a Business Day) are taken to be received on the next Business Day.

18. GENERAL

18.1 Governing law. This Agreement is governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland.

18.2 Business Day. Business Day means a day other than a Saturday, Sunday or public holiday in Brisbane, Queensland.

18.3 Assignment. You may not assign, transfer or sub-license this Agreement without our prior written consent. We may assign this Agreement, and the personal information held in connection with it, to a related body corporate or to a purchaser of our business in accordance with our Privacy Policy.

18.4 Severance. If any provision of these Terms is held to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force.

18.5 No waiver. A failure or delay by a party to exercise a right under this Agreement does not operate as a waiver of that right.

18.6 No partnership. Nothing in this Agreement creates a partnership, joint venture, agency or employment relationship between the parties.