Cancellation policy

6.1 SUBSCRIPTION TIERS, PRICE AND PAYMENT

6.1 Subscription Tiers. Gurl Code offers the following subscription tiers (Subscription Tiers):

(a) Monthly Rolling - billed monthly in advance, continues until cancelled.

(b) 3-Month Prepay - billed once at the commencement of the relevant 3-month period.

6.2 Price. All prices are in Australian dollars (AUD) and, where applicable, include Goods and Services Tax (GST). Delivery fees (if any) are shown at checkout.

6.3 Payment authority. You authorise us (and our payment processor) to charge the payment method you provide for all amounts owing under your subscription. Payments for Monthly Rolling subscriptions are charged on the same date each month (the Renewal Date). Payments for Prepay subscriptions are charged in advance at the commencement of the relevant period and again at the commencement of each renewal period.

6.4 Failed payments. If a scheduled payment fails, we may attempt to charge your nominated payment method again within the following 7 days. If payment continues to fail, we may suspend or cancel your subscription. You remain liable for any unpaid amounts.

7. AUTO-RENEWAL AND PRE-RENEWAL NOTIFICATIONS

7.1 Automatic renewal. Subscriptions are continuous and renew automatically at the end of each subscription period until cancelled in accordance with clause 9. This means:

(a) a Monthly Rolling subscription will renew each month;

(b) a 3-Month Prepay subscription will renew every 3 months for a further 3-month term; and

unless and until cancelled.

7.2 Pre-renewal notification. Before each renewal of a 3-Month or 6-Month Prepay subscription, we will send you a written reminder by email at least 14 days before the Renewal Date. The reminder will state the amount that will be charged, the Renewal Date, the renewal term, and how you can cancel before renewal. For Monthly Rolling subscriptions, we will provide a reminder on commencement and again before any price change.

7.3 Price changes on renewal. We may change the price of a subscription on renewal. We will provide at least 30 days' written notice (by email) of any price change before it applies to your subscription. If you do not wish to continue at the new price you may cancel under clause 9 before the change takes effect.

8. PAUSE, SKIP AND COOLING-OFF

8.1 Pause and skip. You may pause your Monthly Rolling subscription for up to three (3) consecutive months at any time, or skip a single shipment, by logging into your account at least 7 days before the next Renewal Date. Pause and skip options are not available for 3-Month or 6-Month Prepay subscriptions (which can instead be cancelled at the end of the prepaid term under clause 9).

8.2 Cooling-off period. We offer a 7-day cooling-off period from the date of the initial sign-up, during which time you may cancel your subscription for any reason by emailing us at hello@gurlcode.com.au. We will refund all amounts paid in connection with the subscription, save that:

(a) if production of the first Box has already commenced before you cancel, we may deduct the cost of the personalised items (the personalised Box and the personalised tumbler) from your refund because these items cannot be resold; and

(b) if the first Box has been dispatched before you cancel, the cooling-off period does not apply to that first Box and the return/refund provisions in clause 11 will apply instead.

The cooling-off right in this clause 8.2 is a contractual right granted by us. It is in addition to (and does not affect) your statutory rights under the ACL.

9. CANCELLATION

9.1 How to cancel. You can cancel your subscription at any time by logging into your account or emailing hello@gurlcode.com.au. Cancellation is free, no reason is required, and we will confirm cancellation by email within two business days.

9.2 Effect of cancellation - Monthly Rolling. For Monthly Rolling subscriptions, cancellation takes effect at the end of the current paid month. You will receive any Box that has already been paid for.

9.3 Effect of cancellation - Prepay. For 3-Month and 6-Month Prepay subscriptions, cancellation prevents renewal at the end of the current prepaid term. We do not refund the unused portion of a prepaid term except where required by law (including clause 12), or where cancellation results from our material breach of these Terms.

9.4 Cancellation by us. We may cancel or suspend your subscription on written notice if you breach a material term of this Agreement and do not remedy the breach within 14 days, or immediately if you engage in fraudulent or abusive conduct.