Cancellation policy

6.1  SUBSCRIPTION TIERS, PRICE AND PAYMENT

6.1     Subscription Tiers. Gurl Code offers the following subscription tiers (Subscription Tiers):

(a)     Monthly Rolling - billed monthly in advance, continues until cancelled.

(b)     Every 2 Months - billed every 2 months in advance, continues until cancelled.

6.2     Price. All prices are in Australian dollars (AUD) and, where applicable, include Goods and Services Tax (GST). Delivery fees (if any) are shown at checkout.

6.3     Payment authority. You authorise us (and our payment processor) to charge the payment method you provide for all amounts owing under your subscription. Payments for Monthly Rolling subscriptions are charged on the same date each month (the Renewal Date). Payments for Every 2 Months subscriptions are charged on the same date every second month.

6.4     Failed payments. If a scheduled payment fails, we may attempt to charge your nominated payment method again within the following 7 days. If payment continues to fail, we may suspend or cancel your subscription. You remain liable for any unpaid amounts.

7. AUTO-RENEWAL AND PRE-RENEWAL NOTIFICATIONS

7.1     Automatic renewal. Subscriptions are continuous and renew automatically at the end of each subscription period until cancelled in accordance with clause 9. This means:

(a)     a Monthly Rolling subscription will renew each month; and

(b)     an Every 2 Months subscription will renew every 2 months,

unless and until cancelled.

7.2     Pre-renewal notification. For Monthly Rolling and Every 2 Months subscriptions, we will provide a reminder on commencement and again before any price change.

7.3     Price changes on renewal. We may change the price of a subscription on renewal. We will provide at least 30 days' written notice (by email) of any price change before it applies to your subscription. If you do not wish to continue at the new price you may cancel under clause 9 before the change takes effect.

8. PAUSE, SKIP AND COOLING-OFF

8.1     Pause and skip. You may pause your subscription for up to three (3) consecutive months at any time, or skip a single shipment, by logging into your account at least 7 days before the next Renewal Date.

8.2     Cooling-off period. We offer a 7-day cooling-off period from the date of the initial sign-up, during which time you may cancel your subscription for any reason by emailing us at admin@gurlcode.com.au. We will refund all amounts paid in connection with the subscription, save that:

(a)     if production of the first Box has already commenced before you cancel, we may deduct the cost of the personalised items (the personalised Box and the personalised tumbler) from your refund because these items cannot be resold; and

(b)     if the first Box has been dispatched before you cancel, the cooling-off period does not apply to that first Box and the return/refund provisions in clause 11 will apply instead.

The cooling-off right in this clause 8.2 is a contractual right granted by us. It is in addition to (and does not affect) your statutory rights under the ACL.

9. CANCELLATION

9.1     How to cancel. You can cancel your subscription at any time by logging into your account or emailing admin@gurlcode.com.au. Cancellation is free, no reason is required, and we will confirm cancellation by email within two business days.

9.2     Effect of cancellation. Cancellation takes effect at the end of the current paid period. You will receive any Box that has already been paid for.

9.3     Cancellation by us. We may cancel or suspend your subscription on written notice if you breach a material term of this Agreement and do not remedy the breach within 14 days, or immediately if you engage in fraudulent or abusive conduct.