Refund policy

Returns and exchanges

Last updated: 12 October 2026

This policy covers Love Luna underwear and swimwear bought from gurlcode.com.au. Subscription boxes are covered by our Terms of Service.

Wrong size or colour
If a pack arrives and the size or colour is not right, we will exchange it. Email admin@gurlcode.com.au within 14 days of delivery with your order number and the size or colour you need. The item must be unopened, with the hygiene seal intact and the tags attached. Post it back to us, and we will send the replacement at our cost once it arrives. Return postage is yours; we recommend tracked post. Exchanges depend on stock, and if the size you need is not available we will refund the item in full.

Opened items
Period underwear and swimwear are personal items. Once a pack has been opened, or the hygiene seal removed, we cannot exchange or refund it for change of mind, because it cannot be resold. Please check the size against the size chart on the product page before opening. If you are between sizes, go up.

Change of mind
We do not refund for change of mind. Unopened items can be exchanged under the wrong size or colour terms above.

Bundles
Individual pairs in a 3 Pack can be exchanged under the same terms. Bundles cannot be partly refunded.

Faulty, damaged or not what you ordered
If an item arrives faulty or damaged, or is not what you ordered, email admin@gurlcode.com.au with your order number, a description and a photo. We will replace it or refund it in full, including postage both ways. Nothing in this policy limits your rights under the Australian Consumer Law: our goods come with guarantees that cannot be excluded, and you are entitled to a replacement or refund for a major failure and to have the goods repaired or replaced if they are not of acceptable quality.

Refunds
Refunds go back to the original payment method and usually show within 5 to 10 business days depending on your bank.

Questions
Email admin@gurlcode.com.au and a real person will answer.